These Terms and Conditions (“Terms”) govern your (“the User”, “you”) use of Karusa Premium Wines & Craft Brewery’s (“Karusa”, “we”, “us”, “our”) website located at the domain name karusa.co.za (“the Website”).
By accessing and using the Website, you agree to be bound by these Terms. If you do not agree, you must not access or use the Website.
You may not access, display, use, download and/or copy any content on the Website for any commercial purpose without our prior written consent.
- Electronic Communications
By using this Website or communicating with us by electronic means, you consent and acknowledge that all agreements, notices, disclosures and other communications satisfy any legal requirement that such communications be in writing.
- E-Commerce & Products
The Website sells wine, craft beer, gin and related merchandise online.
• Alcohol restriction: Alcoholic products are sold only to persons 18 years or older. By placing an order that includes alcohol, you warrant that you are at least 18 and legally entitled to purchase alcohol under South African law. We reserve the right to request proof of age and to cancel any order where age cannot be verified.
• The use or consumption of any product bought from this Website is at your own risk. You indemnify and hold us harmless against any loss, injury or damages which may be sustained as a result of using or consuming products sold on the Website, except where we are grossly negligent or in wilful default.
- Personal Information & POPIA
We receive various types of information (“Information”) from you when you access the Website, including personal information as detailed in the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Promotion of Access to Information Act 2 of 2000 (“PAIA”) and the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).
“Personal Information” means information that can identify you as an individual, or that can be linked to you.
3.1 What we collect
Depending on how you interact with us, we may collect:
• Identity & contact details – name, surname, ID or date of birth (for age verification), email address, phone number, billing and delivery addresses.
• Account information – login details, order history, loyalty and membership status.
• Payment information – card type, masked card details, payment reference, but no full card details are stored by us; these are processed by our payment gateway.
• Order and usage information – products purchased, frequency, cart value, responses to offers, rewards and membership usage.
• Device and usage data – IP address, browser type, pages visited, time on site, referral source.
• Marketing preferences – your choices for newsletters, promotions, loyalty and affiliate communications.
You may choose not to provide certain information, but that may limit the services or products we can offer you (for example, we cannot deliver if you do not provide a delivery address).
- How we use your information
We use your Personal Information to:
• Process and fulfil orders and communicate order status and delivery.
• Verify your age and eligibility to purchase liquor.
• Manage your Karusa customer account, Rewards, Membership and any Affiliate relationships.
• Send you transactional messages (order confirmations, delivery updates, password resets, legal notices).
• Send marketing communication (newsletters, promotions, wine-club offers, loyalty updates) where you have not opted out.
• Improve our product range, website usability and customer experience.
• Prevent and detect fraud and abuse of our systems.
• Comply with legal and regulatory obligations (including liquor laws, tax and record-keeping requirements).
- Sharing your information
We do not sell your Personal Information.
We may share necessary information with:
• Our e-commerce platform and hosting providers.
• Payment gateways and fraud-prevention services.
• Courier and logistics partners (delivery address, contact number, special instructions).
• Email, SMS and CRM platforms (for transactional and opt-in marketing communication).
• Professional advisers (legal, accounting, IT security) where required.
• Regulators or law-enforcement where required by law.
We only share the minimum information required for the relevant purpose and require third-party service providers to protect your data and use it only as instructed by us.
- Security
We take reasonable technical and organisational measures to protect your information, including SSL encryption on the Website and limiting access to authorised staff and service providers.
However, we cannot be held responsible for security breaches occurring on your own device (computer, phone or tablet) due to malware, outdated software or other security issues under your control.
- Cookies
The Website uses first- and third-party cookies.
Cookies help us:
• Keep you logged in to your account.
• Remember your cart, preferences and recently viewed products.
• Measure site usage (time on site, pages viewed) using analytics tools.
• Show more relevant advertising to previous visitors (e.g. remarketing).
Most browsers allow you to block cookies. Blocking some or all cookies may affect functionality such as login, cart and checkout.
- Privacy: Casual Browsing
You may visit the Website without telling us who you are. In this case, our servers may collect your IP address and general usage data, but not your name or email address.
This information is aggregated and used to improve the Website and business. We may use and share aggregated, anonymised statistics freely, as long as they do not identify individual users.
- Direct Marketing & Opt-Out
We may send you marketing emails, SMS or WhatsApp messages about new products, promotions, events, loyalty and membership benefits, subject to applicable law.
• You can opt out at any time via the unsubscribe link, replying STOP where available, or by contacting us at info@karusa.co.za.
• Transactional and legally required communications are not subject to opt-out.
- Access, Correction & Deletion
You may request:
• What Personal Information we hold about you.
• Correction or updating of your details.
• Deletion of certain information, where we are not legally required to retain it.
Contact: info@karusa.co.za
Subject line: Privacy / POPIA Request
We may require proof of identity before acting on such a request.
- Choice of Law & Jurisdiction
These Terms are governed by the laws of the Republic of South Africa. You consent to the jurisdiction of the High Court of South Africa (Western Cape Division) for any dispute arising from the use of the Website or this policy.
- Changes to this Policy
We may update this policy from time to time. The latest version will always be available on the Website and will apply from the date of publication. Your continued use of the Website constitutes acceptance of the updated policy.
- Karusa Contact Details
Karusa Premium Wines & Craft Brewery
Karusa Farm, Schoemanshoek, Western Cape, South Africa
Postal: PO Box 1061, Oudtshoorn, 6620
Tel: +27 (0)44 272 8717
Email: info@karusa.co.za
Website: https://karusa.co.za